Must read stuff
Must read stuff
Honest thoughts on technology, work, and the things we live with.
An English editorial column from FX Group Sweden about the good, the bad, and the unfinished parts of everyday technology.
The pen behind the warehouse manager's ear
Anders runs a warehouse with a scanner in one hand and a pen behind his ear. I watched him cross off line 47, write "A3" in the margin, then tap the screen to log the pick. The scanner records every item. The pen records the room. The gap between them is where the work actually happens, and it is not on any dashboard.
The locksmith's drawer and the software we can't open
A locksmith's wall of labeled drawers taught me the difference between a tool that fails and a tool that cannot be recovered. We have made our systems more reliable and less repairable, and the person at the front desk is paying for it. The drawer is not nostalgia. It is a record of who can open the thing when it breaks, and that record is disappearing from the room.
The paper grid beside the booking system
Dashboards promise an end to reconciling. In most small businesses, the work just moves to the person who no longer trusts the screen. Convenient software hides the state of the work, so the person closest to it builds a paper ledger to keep a version she can correct. The shadow ledger is not resistance to technology; it is a quiet repair, and a cost the dashboard never shows.